Bespoke Technology Labs (“We”) are committed to protecting and respecting your privacy.
Who are we?
Bespoke Technology Labs Limited is a company incorporated in England and Wales (number 12526945). We have our registered office at C/O Rose Mount, Bleadon Hill, Weston-Super-Mare, England, BS24 9JT.
Our chief technical officer is responsible for our data protection compliance.
Collection and Use of your personal data
Where you use our website, apps, products, and services as a personal or business entity, we will collect the following data about you:
We use this information:
In relation to the processing of uploaded material, we will do this on the basis of a data processor, processing on behalf of you, your employer, or educational institution. If you do not have permission to share this data, please contact your employer, or educational institution in the first instance to enforce your rights in relation to this data.
Where we store your personal data
We use global cloud services in order to provide our services to you.
Where personal data is transferred outside of the European Economic Area (“EEA”) to the USA, we ensure a similar degree of protection is afforded to it by ensuring the transfer is subject to one of the following safeguards:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our products/services; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to mitigate and prevent unauthorised access.
We have appropriate security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Disclosure of your information
Our staff will have access to your personal information. We have a legitimate interest in having our IT services provided and supported by third parties and all these people will have signed confidentiality agreements which only permit them to use your personal information for the purpose of performing their duties for us or as required by law.
We will share personal information with law enforcement or other authorities if required by applicable law.
We may disclose your personal information to other parties such as prospective buyers of our business. The recipient of the information will be bound by confidentiality obligations.
You can change your privacy settings and preferences in relation to direct marketing within your account.
You have a right to:
We will deal with requests and objections in accordance with the General Data Protection Regulation as it applies in the UK, which means that we are required to respond within one month. Our contact details are set out below.
You have the right to complain to the Information Commissioner’s Office about our processing of your personal information or our response to your requests and objections. The Information Commissioner’s Office may be contacted at https://ico.org.uk/concerns.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Our products and services store very small amounts of information - known as ‘cookies’ - on your device.
We use two types of cookies:
You can prevent cookies from being stored on your device by changing your device settings, although blocking first-party cookies may prevent our products and services from working properly. We suggest you open the ‘help’ function on your device and search for “cookie settings” to see how to do this. You can use the same procedure to allow cookies to be stored again if you change your mind.
We would like to send you information about our products which may be of interest to you.
We will send email marketing to you where:
In all circumstances you will have the option to unsubscribe from direct marketing and can do this by clicking the “unsubscribe” link in our emails.
When you pay for a subscription to our products and/or services, or for a purchase you make through our products and/or services, you will be taken to a secure website operated by a reputable and regulated payment processor. Your payment card details will be collected and processed by that company. The only payment card information we will receive is the last four digits of your 16-digit card number.
We will keep your personal information while you have an account with us or we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy and will retain data in accordance with our retention policy. Different retention periods apply for different types of personal information. Please get in touch for further information. When it is no longer necessary to retain your personal information, we will delete or anonymise it.
Changes to this policy
We keep our polices under regular review to make sure they are kept accurate and up to date.
If we change our policies from time to time, we will post the details of any changes here. We may also take reasonable steps to notify you if such changes affects how your personal data is processed.
If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email us at firstname.lastname@example.org.
Our contact details are shown below:
+44 (0) 330 043 2085
Bespoke Technology Labs Ltd
C/O Rose Mount
Last Updated on 7th February 2023.